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Our Live Arrival Guarantee

The Chick Depot guarantees that you will receive a full count of live, healthy poultry on every order. Often times we place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live birds than you ordered, we will make an adjustment and issue a refund of the per bird price  However you are obligated to use a heat source that can maintain a temperature of at least 100 degrees for the first 48 hours. We also do not recommend using puppy pads, the surface can be too slippery for some breeds.

 Please open bird boxes immediately and inspect poultry. If your shipment is INSURED and you do not have a full count of live birds that you paid for, please ask the delivery agent to sign your statement of loss (PS form 1000) and send it to us immediately. Or go online to

At NO time will The Chick Depot accept returns of live or deceased poultry.