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Refunds and Policies

PULLET SEXING GUARANTEE 90% (Unless noted differently in bird description) 

We guarantee on a 100 paid pullet order that you will receive at least 90 pullets (assuming all the chicks survived to be counted). If we make an error and we did not live up to our stated guarantee, we will refund the pullet purchase price on fewer than 90%. In other words, if you have over 10% that are roosters of your pullet order we should be able to refund at pullet price over 10%. Claims must be sent directly to us when chicks are not more than 12 weeks old. We have one of the best rated and multiple genders selecting methods in the industry, however, still, it is only about 90% accurate and is not a perfect science. It is recommended that you give some thought to the possibility of receiving 10% males and what you would need to do under the circumstance. We do not have any guarantees on percentages on males or females for not sexed/straight run chicks. We do not offer sexing on all of the breeds we sell, for these breeds it is either too hard on them or because the professional sexers accuracy is not good enough and would cause customer dissatisfaction.

 

MAREK’S VACCINATION

 The Chick Depot charges $.25 per vaccine.
There are many diseases and vaccinations for chickens but The Chick Depot only offers the Marek’s vaccination on chicks at this time.

 Marek’s disease is a highly contagious viral neoplastic disease in chickens. The disease is characterized by the presence of T cell lymphoma as well as the infiltration of nerves and organs by lymphocytes. The related herpesvirus of turkeys (HVT) causes no apparent disease in turkeys and continues to be used as a vaccine strain for the prevention of Marek’s disease in chickens. One or more syndromes occur after infection: paralysis of one or more limbs, tumors, depression, grey eye, unequal size of the pupils and/or immunosuppression. There are a number of other diseases or conditions that could cause these syndromes and it is very hard to determine if Marek’s is the issue at hand. Vaccination for Marek's is also not a guarantee that the chicken will not get Marek’s disease but has been a very effective vaccination for already exposed flocks. Currently, we offer a HVT/IBD/RISPENS vaccine. We recommend vaccinating only if you currently have a Mareks positive flock as the vaccine is extremely leaky and can shed live virus to healthy. Non-vaccinated birds causing an outbreak.

 We do not vaccinate Geese, Ducks, Guinea, Turkeys, Peafowl, Game Birds or Jumbo Cornish.

 In the event that you no longer have the card on your order, a store credit will be issued. 

$20.00 CANCLED ORDER FEE FOR POULTRY AND SUPPLY ORDERS (RESTOCKING FEE) 

Any orders placed and then canceled will have $20.00 deducted from the total purchase and shipping price. The difference will be refunded by check and if paid by check, and if paid by credit card will have the credit card credited back the difference. 

The rationale for the fee: Orders paid for/booked are taken off the market for sale and are marked sold and we potentially could have a lost opportunity for a buyer if canceled. Canceled orders create bookkeeping and labor cost to process the canceled order, labor to recalculate deletions and adding back on the sell sheets, along with postage or credit card fees to process credits. Our chicks pricing is not formulated for a canceled order cost. We do make exceptions for the fee for emergencies and will move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date. Refunds are processed ASAP, but on busy, rare occasions can take up to 3 weeks to be completed. It is common practice for customers to order their poultry 2-8 weeks in advance of the time they would like them delivered. Because live new chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date. Newly hatched chicks have their 3 day supply of yolk still in their system to sustain them for their trip to your home. We ship every Monday and Wednesday and your birds should arrive at your post office or mailing address within 2 days. Your confirmation notice will give you your hatch/ship date. You should be very flexible around your delivery date so you can take your birds immediately to your brooder to be warmed up so they will start eating and drinking. See our care sheet and preparation. No canceling of orders 48 hours prior to your ship date.

 

WE NO LONGER ACCEPT ORDERS BOOKED WITHOUT PAYMENT

Orders must be paid at the time of booking the order.

 

RETURNED CHECK CHARGE

$25.00


PRIVACY POLICY

Your confidence in The Chick Depot for your privacy is very important to us. We have strict standards of security to safeguard your data. The technology we use to protect your data is reviewed often. Only authorized employees and representatives use your data of which they follow standards, procedures, and laws. Your personal information and e-mail address are NOT sold and are only used for The Chick Depot to use to communicate with you. However, your name and postal mailing address may be used for The Chick Depot, its affiliate companies, partners and subsidiaries for the purpose of mailing you a product catalog. Signing up for The Chick Depot 's Newsletter entitles you to exclusive e-mail blast on special deals or sales exclusively for those on this Newsletter list. This Newsletter subscriber list is not sold or shared and used solely for the  Newsletter blast.

 

BUYER RESPONSIBILITY
As a buyer of live animals, your responsibility is to provide a clean environment with proper heat, food, and water. For shipped orders a sheet is included on your chick box to read at the time of delivery of birds. A hard copy of the instructions will be sent with your order. Report any unsafe delivery to us as instructed in the above "Live Delivery Guarantee" section. You agree to be free and flexible to pick up your chicks from the post office and have free time to secure the chicks in the brooder and be around to care for them for first 24 hours to make sure everything is doing good and to see that the brooder is regulated properly. By purchasing chicks you agree to provide them a  proper brooder with adequate heat, food, water and care. As a buyer you assume all responsibility once they leave The Chick Depot’s perimeters. Refunds will not be given when proper care has not been given. 

 

By purchasing through The Chick Depot you agree to our terms and services listed above. 

 

Hardline Items

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any canceled orders on live chicks 11 or more days before shipping dates will be charge a $5 restocking fee.

Any canceled orders on live chicks 10 days or less prior to ship date or a $10 return fee will be placed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thechickdepot@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thechickdepot@gmail.com and send your item to:
The Chick Depot
PO BOX 449
Gladwin, Michigan
48624, United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Chick Depot, P.O. Bix 449, Gladwin MI 48624, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.